Planes Moving & Storage Honored For Exceptional Customer Service

WEST CHESTER, Ohio—Planes Moving & Storage of Cincinnati, an agent for United Van Lines, has been honored by United Van Lines with the 2011 Customer Choice Award for exceptional customer service.

“Our great customer service begins with our dedicated and outstanding employees we hire,” said John Planes, the company’s CEO.

Planes was one of three winners selected from a pool of 382 United agents. The Customer Choice Award is given annually at United's fall convention and is based on customer survey results, claims ratios and safety ratings.

Customer excellence is something that Planes strives to achieve with each and every move, and President John Sabatalo said he is proud to know that customers agree.

“We try to ‘wow’ our customers every step of the way,’ Sabatalo said. ‘If they aren’t satisfied, we aren’t satisfied.”

Planes will carry the Customer Choice honor throughout the 2012 year and will continue to strive for complete customer satisfaction.

Planes Companies is a nationally recognized leader in the relocation and transportation industry, offering comprehensive services including household, office moving, furniture installation, asset management, and logistics. Planes was founded in 1921 by the grandfather of CEO John Planes, and has locations in Cincinnati, Columbus, Indianapolis, Dayton and Chicago. More information can be found on the company’s web site at